FAQs

2) How will I identify a genuine appointment letter?

Please beware of the fraudulent individuals/agencies that are enticing job seekers by promising them career opportunities at Technosport in lieu of 1.) recruitment fee 2.) processing fee 3.) security deposit 4.) software or equipment charges 5.) on-boarding charges etc. Please be cautious that Technosport and its recruitment partners never ask for any fee in exchange for an offer letter or interview calls. All offer related communications are sent from an official Technosport email id only.Here are a couple of baits fraudsters often use to cheat consumers:

3) How do I cancel the order that I have placed?

Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partners. You would see an option to cancel within 'My Orders' section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from 'My Orders' section, you can refuse it at the time of delivery and the refund will be processed into the source account, if order amount was paid online.

4) How do I create a Return Request?

You can create a Return in three simple steps
· Tap on My Orders
· Choose the item to be Returned.
· Enter details requested and create a return request

5) I have created a Return request. When will the product be picked up?

 Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.

6) I have created a Return request. When will I get the refund?

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:
· NEFT - 1 to 3 business days post refund initiation
· Technosport Credit - Instant
· Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
Note : You can add and maintain up to 5 bank accounts for NEFT/IMPS refunds. If you wish to add a new bank account over and above the five bank accounts already linked to your Technosport account, please delete an existing bank account. This activity can be done a maximum of 5 times a year.

Shipping, Order Tracking & Delivery

1) What is Technosport's Convenience Fee?

If the order is cancelled, lost or un - delivered to your preferred location, we will refund the complete order amount including the convenience fee, if paid online.
If you return an order delivered to you, order Convenience Fee will not be refunded. However, if you self - ship your returns, we will reimburse self - shipment charges based on Technosport 's Returns Policy. For accounts whose return behavior violates our fair usage policy, Convenience fee will be non - refundable irrespective of order value.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

2) What is Technosport’s Fair Usage Policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our customer friendly return policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect a Convenience fee for all orders and disable the cash-on-delivery option for accounts that have a high percentage of returns and shipments not accepted by the value of orders placed.
**Further, upgradation to a higher Technosport Member Tier under the Technosport Loyalty Program will not be approved for such accounts.
**Technosport reserves the exclusive discretion to terminate your user account on the Platform if it believes that your usage of the Platform is in violation of the Fair Usage Policy and the Platform's Terms of Use.

3) How do I check the status of my order?

Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.· NEFT - 1 to 3 business days post refund initiation

4) How can I check if Technosport delivers to my PIN Code?

You can find out if Technosport delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

5) How are orders placed on Technosport delivered to me?

All orders placed on Technosport are dispatched through our own logistics or through other courier partners such as Blue Dart, Delhivery Etc.**Further, upgradation to a higher Technosport Member Tier under the Technosport Loyalty Program will not be approved for such accounts.

6) Does Technosport deliver products outside India?

No. At this point, Technosport delivers products only within India.

7) How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

8) I have received a partial item/partial order or an Untenanted/Void packet?

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
Please do not use the item for which claim is being raised.
You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users
The refund for prepaid/Cash on delivery orders will be done after the investigation
You may not be liable for a refund, if he/she falls in any of the scenarios stated below:
Failure to provide adequate information about the case.
Failure to provide snapshots of the packet and box(if any)
If a pilferage delivery was received, pilferage claims must be made the same day.
You must not dispose of the packaging for 3 - 4 days post - delivery. We might need to pick-up your packaging for investigation at our end.
You have used the item for which claim was raised.
In case of a component missing from a multi-component item such as Tracksuit, Co-ords, inner wear sets etc.only exchange return option would be provided basis serviceability and product type

Cancellations and Modifications

1) What is Technosport's Cancellation Policy?

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made

2) Can I modify the shipping address of my order after it has been placed?

Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under ‘My order’ section of App/Website/M-site

3) How do I cancel my Order?

Tap on “My Orders” section under the main menu of your App/Website/M-site and then select the item or order you want to cancel

4) I just cancelled my order. When will I receive my refund?

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

Returns and Exchange

1) What is Technosport's Return and Exchange Policy? How does it work?

Technosport's returns and exchange policy gives you an option to return or exchange items purchased on Technosport for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:
Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Technosport credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Technosport for same or different sizes of same style or for any other item of the same or different value from Technosport within the specified exchange period subject to your address being serviceable for an exchange.
The following EXCEPTIONS and RULES apply to this Policy:
1) Due to the intimate nature, we handle returns for certain Innerwear and Sleepwear items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available. Also, these items cannot be exchanged.
2) All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).

a) If you choose to exchange the item purchased by you on Technosport within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.

b) If you choose to exchange item purchased by you on Technosport for any other item of the same or different value from Technosport. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.
a) If you choose to exchange the item purchased by you on Technosport within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.

d) Applicable refund for exchange will be trigger post successful pick of original item from you.

3) Exchanges are only allowed for pincodes which are serviceable for an exchange.

4) Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.

5) Non- returnable products/categories cannot be exchanged.

6) Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.

7) Technosport shall reserve the right to restrict exchange of the items purchased on Technosport if customer in any way breaches or misuse this policy, as determined in Technosport’s sole discretion.In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

8) Technosport will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Technosport would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User

9) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

10) If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

To return a product to Technosport, please follow these steps:

You can return products purchased from Technosport within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.

1) Create a 'Return Request' under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode

2) We offer pick-up facility in selected locations basis our courier serviceability.

3) If reverse pick-up option is not available at your location you can self-ship the product to us

Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact.Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.

Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No and Return ID on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page.

We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website/Msite.

NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.

1) How do I place an exchange request on Technosport?

If you would like to exchange products purchased from Technosport, please follow below mentioned steps:

1) You can create exchange for products purchased from Technosport within the specified return/exchange period (check product details page for the same) under “My Orders” section of App/Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange ID. Please note down your exchange id for future reference

2)Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.

3) Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.

4) At any time, you can track the status of your exchange requests under “My Orders” of App/Website/M-site.

3) How do I return multiple products from a single order?

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet.If mode of return is Pickup, our courier person will pickup the products from the pickup address.

4) Does Technosport pick up the product I want to return from my location?

urrently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site.

1) We will pick up the return within 4 - 7 days from the request placement date.

2) Please keep the return shipment ready.

5) How can I Self-Ship the product to Technosport?

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on App/Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:

1) It should capture the weight of the return package.

2) Residential/office address, destination address, shipment date, amount and other details should be mentioned.

3) The information on the receipt should NOT be edited/over-written.

4) The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.

This is subject to your returns being inspected and successfully processed upon receipt at our end.

6) Where should I self-ship the Returns?

You can send the return to any one of the following returns processing facilities listed below. Please ensure that you specify the name of the seller you purchased the products from (You can find the seller name on your order invoice) and dispatch the package to the address listed below. Kindly do not send it to any other address as the return package would not be treated as accepted.

South:
Survey No. 1/1B 1/2P,
Gangadharanaplya, Village Kasaba
Hobli, Neelmangla Taluk, Bengaluru-562123

7) Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Technosport assumes no liability in this regard. For more details, please call our customer care.

8) Why did the pick up of my product fail?

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.

9) Why is my returned product re-shipped?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Technosport assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.

Sign Up and Login

1) How do I create an account on Technosport?

You can create your account on Technosport by entering and verifying your mobile number. Click on "Create New Account" after that and fill up the form to create your Technosport account.

2)  Why am I asked for password after entering OTP while trying to login?

Technosport's security policy sometimes requires you to enter your password if you have not logged in with OTP for a very long time. This is done to ensure that no one else can access your account after you have discarded your mobile number and it is assigned to someone else as per government policy.

3) Can I still login with password on Technosport?

You can login with mobile number and password. This works if your mobile number is verified on your account. To login with mobile and password, enter your mobile number and "Continue". On the OTP page, you will find the option to login with password. However, it is highly recommended that you login with OTP for convenience and security.

4)  What if I don't receive an OTP due to poor network connectivity?

If you are not receiving an OTP use the "Login with password" option to login to your Technosport account.

5)  What is an alternate mobile number? Why does Technosport ask for it?

Alternate Mobile Number is another mobile number that can be used to gain access to your account if you lose your login mobile number, for example if you lose your mobile or you just decided to change your number. In such a case, you can enter your login mobile number and alternate mobile number, the OTP will be sent to the alternate mobile number and you will be able to login to your account and change your password and your login mobile number.

6) Do I need to provide email to create an account on Technosport?

Providing an email is not mandatory to create an account on Technosport. However, we still recommend adding your email to your account as it will allow you to easily reset your password if you need to.

7)  I have given my mobile number in my last order? Can I use that number to log in to Technosport?

Mobile numbers given along with shipping address cannot be used to log in on Technosport. To use a number for login on Technosport, you need to add your number to your profile and verify it with OTP. This can be done under profile section in Account.

8)  What is account recovery on Technosport?

Account recovery is the process of getting access to your account in case you have changed or lost your mobile number and did not change the mobile number on your Technosport account before you lost that number. This can be done by validating a saved credit/debit card expiry date (Technosport does not charge anything for this) or by entering an OTP sent to your alternate mobile number.

9) What happens if my mobile number is given to someone else by the telecom operator. Is my Technosport account still safe?

Yes, your Technosport account is safe. The other person cannot access your account as he will need to enter your account password. Technosport systems can smartly detect such SIM handovers and ask the user to enter password additionally in such cases. The new user, however, will be able to create a new account with that number.

10)  How can i change my mobile number that I use to login on Technosport?

You can log in to your account and change it from your Profile > Edit Profile.

11)  I do not have my old mobile number? How can I log into my account and change mobile number?

You can update your account details by going to Account Recovery. For that, you will need to enter your old mobile number and go to the OTP page. You will find an option "Get Help" there to recover your account.

12) Does Technosport read my SMSes?

Technosport can only read OTP SMSes that are sent by Technosport. This is in accordance with guidelines provided by Google and Apple in line with user privacy policies.

13) Why is my account locked?

Technosport locks accounts for a specified time period or permanently in case there are too many failed login attempts to your account. This is for the security of your account. You should be able to gain access back to your account by resetting your password or call customer care for further help.

Payments

1)  How can I pay for my order at Technosport?

We support the following payment options at Technosport:

1)Cash On Delivery (available in selected pin codes)

2)Credit Card

3)Debit Card

4)Net banking

5)Wallet

2) How does the COD (Cash on Delivery) payment option work?

Technosport's Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 299 and Rs. 49999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required.To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery' option on the payment page. Cash on Delivery option is available only in selected pincodes. However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, 'Order Rejection Percentage' shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.

Further, the COD limit for any user may get decreased to Rs. 24,999, Rs.1500, Rs.0 basis on order rejection percentage and can be reset to Rs.49,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.

3) Why can't I see the COD option on my payment page?

If you do not see a COD option on your payment page, this may be due to one of the following reasons:

1)Your order value may be less than Rs. 299 or over Rs. 49,999.

2)Our courier partners may not support the Cash on Delivery option for your delivery address.

3)You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 49,999, then the COD option will be disabled temporarily.

4)  What is COD limit?

Technosport reserves the right to determine the COD limit for every customer and/or orders. The COD limit includes any undelivered, unpaid orders and any new orders being placed.

5) I want to know about EMI (credit card) payment option?

EMI (Credit Card) is a convenient payment option that you can choose to pay for the order in easy installments to the credit card issuing bank. The option is available only on credit cards issued by the following banks:

1)HDFC

2)ICICI

3)SBI

4)Axis

5)Amex

6)HSBC

7)Induslnd

8)Kotak

9)RBL

10)Standard Chartered.

This EMI option is facilitated by the card issuing bank. The EMI eligibility, payment plan and refund rules are solely on the internal discretion and approvals of the bank.

6) How do I make payment using EMI (Credit Card) option?

Add the desired products to your Technosport shopping bag, proceed to checkout, select delivery address and proceed to payment. On payment page, select EMI (Credit Card) under payment options and follow these simple steps:

1) Select your Credit Card issuing bank you wish to pay from

2) Select the repayment duration (3, 6, 9, 12, 18 or 24 months). The interest rate, monthly EMI and total interest paid will be displayed.

3) Enter your Credit Card details

4) Click ‘Pay Now’.

The order will be confirmed and shipped on successful payment.

7)  What is the eligibility criteria to avail EMI option?

EMI is available for all products on Technosport. Also, the payment option is available only above a minimum order value which varies from bank to bank. For given order value, only the eligible banks will be displayed under the issuing bank list on the EMI payment page.

8)  Why is sum total of EMI’s more than the order value?

The issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of completing the transaction. There is no processing or convenience fees charged on any EMI transactions.

9) What happens if bank rejects EMI conversion?

Customer needs to pay full amount of transaction to the bank, since EMI facility is at sole discretion of the issuing bank, please contact your card issuing bank.

10)  Why is the transaction amount not converted into EMI in 7 working days?

Conversion of transaction into EMI is at the sole discretion of card issuing bank and can also be rejected in unfortunate circumstances. In case the paid amount is not converted to EMI within 7 days then contact your card issuing bank.

11)  What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

12) I am being charged GST amount on my order. What is GST?

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

13)  How is the GST amount decided?

Following rules will govern whether or not additional GST will be applicable on the products purchased by you:

1) GST applicability:

(a) For a product,

(i) if the fulfillment is done on or after July 1st, 2017 and

(ii) if the order is placed before 15th November, 2019, and,

(iii) total discount percentage is more than 19% of MRP,

then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.

(b) For a product, if the order is placed on or after 15th November 2019, the discounted prices displayed on Technosport platform shall be inclusive of all taxes, including GST.

2) GST amount: If applicable, the amount of GST collected from customer depends on category, for example

(i) Apparel/Clothing: Max 12%

(ii) Footwear: Max 18%

(iii) Home Furnishing: Max. 28%

(iv) Accessories/Other Categories: Max 28%

3) The discounted prices displayed on the Technosport platform shall be inclusive of all taxes.

14)  If I return/cancel the purchased product will the GST/VAT amount charged be refunded?

Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to platform handling fee collected from the consumer under Technosport shipping policy.

Coupons and “My Cashback

1) How do I apply a coupon on my order?

You can apply a coupon on cart page before order placement. The complete list of your unused and valid coupons will be available under “My Coupons” tab of App/Website/M-site.

2)  I was given a coupon when you cancelled my last order. How can I use it?

When a seller initiates a cancellation, customer is provided goodwill coupon as a token of apology. To use your coupon, you will have to continue shopping with us on App/Website/M-site. In case, you don’t have access to the App/Website/M-site currently, don’t worry, your coupons are safe with us. Whenever you have the access in future, you will be able to use the coupon (unless it has not expired).

3)  What is discount capping on coupons?

For certain products there may be policies restricting maximum discount (including product discount and coupon discount) to a fixed percentage of product MRP. In such cases, the discount on certain coupons might get capped. Please check Cart for final coupon discount value applied.

4) I have accumulated Technosport Points in my account. How can I redeem them?

To redeem Technosport Points, you will have to continue shopping with us on App/Website/M-site. In case, you don’t have access to these Platforms, don’t worry, your Technosport Points are safe with us.Whenever you get access in future, you can redeem the points (unless points have not expired).

E-mail verification policy

1)  What is Technosport's E-mail verification policy?

 We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our customer friendly policies. Therefore, please ensure that the details you provide us are correct and complete and inform us immediately of any changes to the information that you provided while registering. Technosport verifies the email addresses to ensure important communication about orders and shipments are reaching our customers. Email addresses that have an invalid domain, no mail server, or no mail box, fail the verification processes set by Technosport and Technosport reserves the right to disable any cash on delivery option for orders placed from such accounts that fail the email verification process.